Help and appeals
Elite Drops Support
Get private help with billing, refunds, payments, account access, identity conflicts, or abuse appeals.
Contact support
Open a private ticket through the Elite Drops Discord. Tickets can be opened at any time and are reviewed at least once each business day, Monday–Friday (Eastern Time).
We aim to acknowledge requests within two business days and decide complete refund requests within five business days. These are service targets, not limits on rights provided by law.
Open a private Discord ticketWhat to include
- Your Discord ID.
- The Elite Drops order ID shown on your Account page — a Stripe Checkout Session ID for card purchases or a PayPal order ID for PayPal purchases.
- A short description, the time of the problem, and screenshots with sensitive data removed.
Never include
Do not send full card numbers, security codes, passwords, Stripe or PayPal credentials, Discord passwords, Firebase tokens, or one-time teammate invite links. Elite Drops support does not need them.
Refund requests
Refund requests require a private Discord support ticket ID and a reason. Approved refunds are processed through the provider used for the purchase — Stripe for card purchases or PayPal for PayPal purchases — and returned to the original payment method. Review the Refund and Removal Policy for eligibility and timing.
Identity conflicts and abuse appeals
Discord identity conflicts cannot be merged automatically. Support reviews the canonical account and audited recovery evidence. Users affected by a free-access fraud signal may appeal; a shared IP alone is not grounds for a ban.